Delivery and collection – what we offer

When it comes to work, convenience is a huge aspect. There are naturally things you can’t control, but everyone tries to make what they can control convenient.  

That applies to ordering as well, as while that process can be as convenient as possible, how you receive it may not.  

That is why we have both delivery and collection options available, but which is best for you? And how quickly can we turn things around? In this article, we’ll seek to clear up everything you need to know about delivery or collection.  

What delivery options do I have available? 

Depending on where you’re located in the UK, our method of delivery varies, If you are inside our geographic area, then it will be our own vans that deliver your goods. 

We are very proud to offer a reliable delivery service, with 75% of deliveries arriving before midday. In addition, we also offer next-day delivery, to help you get what you need faster.  

 You can see where we deliver to here, but please note that we are always looking at ways in which we can expand our geographic reach. As such, keep an eye on that link as we will put any changes there.   

Our drivers will give you a call when they are 10 minutes out and will also insist on a signature upon arrival to sign over the goods. They will also take a photo of the items when they have been successfully delivered, as proof of delivery.  

In addition, via our customer portal, you can live-track your delivery. This will give you a rough estimated time of arrival, so you can plan your day accordingly.  

If you are out of our own-van delivery area, then we will still ensure your goods are reliably delivered to you, as we have partnered with a pallet network. This will also be live-tracked and the pallet drivers do normally call in advance like our own drivers do, however this isn’t something we can guarantee. 

What happens if I want to collect my items? 

If you wish to collect your items, that is absolutely fine. In fact, if you are able to do so and you are based in London, this is possibly a more effective way of getting what you need, especially if you’re in a hurry.  

The address for our warehouse is Trinity House, 111 River Road, Barking, Essex, IG11 0EG.  

In order to do this though, it is best to get in touch with us over the phone, even if you order via the portal. On the portal, it’s possible to set your sender address as the Multifix warehouse, which immediately alerts our customer service team so they can make it a click and collect order.  

However, it’s best to still get in touch over the phone, so that we can best guide you. We don’t want you turning up and waiting for a while, because the wait is determined by what you’ve ordered.  

Generally speaking though, we can have most orders ready and processed for you an hour after you hang up the phone with us. Naturally, if it’s a large order, it may take a bit longer to collate. 

When you arrive at the warehouse, there is a signposted collection point for you to go to. This is located by the side shutter with the ramp. When you get there, someone will be on hand to take your query.  

Determining what’s best for you 

Ultimately, it’s about convenience for you. If you’re passing through or live nearby, it may be better to come and collect.  

However, you may not have time to do so, even if you do live nearby. In this instance, delivery will be your best bet. What’s important to us though is that you have the option to do either.  

If you would like to get in contact with us at Multifix to discuss either delivery or collection, you can do so by clicking this link.