Is our customer portal the best option for you?

At Multifix, we are very proud of our customer portal. We believe that it can make things much more efficient for you and have tailored it specifically for you, to make life much easier.  

However, there are some of you who are a little on the fence as to whether it’s worth your time. Of course, there are some who don’t want to use it full stop and that is fine. 

After all, what if it isn’t the best option for you? That has to be the number one question ultimately, as we want our service to be tailored for you.  

We know a few of you are toying with the idea, but just haven’t leapt in yet. That could be down to time or it could be down to not being fully sure it can be a better solution for you.  

With that in mind, we have put together this article, which explains some of the main differences between using the portal and not.  

Come the end of the article, you’ll hopefully have more of an idea as to what you can do with the portal, compared to ordering normally.  

Setting up approved items 

When it comes to asserting control over your site procurement, having a list of approved items is a great start. Whether it’s because you’re working with a certain brand or because you only want to buy what you need, it’s a very useful tool.  

On the portal, setting up an approved items list is very easy. It can be done in seconds and from that point onwards, that’ll be all people can order from.  

You can also edit and change this list as you see fit, depending on how and when the project you’re working on changes.  

However, you can also do all of this by phoning up. Naturally, this takes more time, but you can tell one of our customer service team what you only want available and they can action that for you.  

Winner – draw, although the portal is faster 

Item tracking 

It is true that you can call up and ask for order tracking and for an estimated time of arrival, however, this is much better with the portal.  

On the portal, you can see exactly where your driver is with a live estimated time of arrival, which only takes a few seconds to check.  

This keeps you in the loop all the way through and doesn’t take too much time out of your day. When you call to ask about where your order is, our staff will use the portal tracking technology! 

Much like with approved items then, you can phone up and find out, however it takes longer than checking through the portal.  

Winner – portal 

Order speed 

At Multifix, we like to think that our customer service team is very knowledgeable. They know their products, they’re very experienced and that naturally cuts down the risk of getting the wrong thing.  

However, you can eliminate that small risk entirely by using the portal. You can cherry pick exactly what items you want and in whatever quantity you please.  

If you’ve set up favourite items or requisitions too, you can be extra quick. In fact, it’s possible to place an order within 30 seconds via the portal.  

Of course, our customer service team will strive to be as quick as possible when taking your order, but you’ll be able to do it quicker on the portal.  

Winner – portal 

Talking to someone 

If you get stuck at any point on the portal, or would like some additional information, then there is a live chat option on the website.  

This will put you in direct contact with one of our customer service team, who will be replying to your queries and concerns from behind a keyboard in real-time.  

But we appreciate that isn’t necessarily the most human. There’s nothing quite like physically speaking to someone and having a bit of a chat in amongst business operations. 

As much as we try to replicate that with our live chat, it’s just not the same. So, if you are looking to physically talk to someone, then there is only one winner. 

Winner – calling up 

Making things as easy as possible for you 

In our eyes, the portal is a winner. We really think it can help you do things faster, better and more efficiently. However, it’s all about what is best for you.  

If you are very happy not using the portal, then it’s a case of if it ain’t broke, don’t fix it. After all, we feel that there is certainly room for both.  

Our customer service team will always be happy to take your call and discuss things via that route if that works best for you.  

That being said, we are confident that once you start using the portal, you’ll appreciate it for what it can do for you.  

If you are interested in getting set up with the portal, then you can view our onboarding guides here. Equally, if you wish to get in contact with us, please do so here.