Multifix – more than a family business

2023 is very much a landmark year for Multifix, as we celebrate our 30th anniversary. It’s fair to say we’ve come a long way since 1993 when our origins as a family business were formed.  

However, the term ‘family business’ can come with negative connotations. They can be seen as unprofessional, lacking innovation and shut off to outsiders.  

We accept that this is a stereotypical view of family businesses, however, we believe that we are something more than that.  

We believe we’ve worked hard to quash those suggestions and really, we wouldn’t have been going for three decades had we not.  

As such, the modern-day Multifix is a professional enterprise that services many different sectors, but has family values at heart.  

This article will explain how we have developed over the last 30 years and how we are much more than a stereotypical family business.  

Multifix is a place for everyone 

The first stereotypical suggestion we will denounce is the notion that family businesses aren’t welcoming to others who aren’t in the inner circle.  

We are very proud to have a team from all backgrounds working for Multifix, most of whom have been with us for many years.  

It’s a great source of pride that our staff turnover for our Maidstone office is very, very low. The people we have want to work here and that makes a huge difference.  

This extends to our warehouse in Barking too, with several people who have been working with the company for 15-20 years or more.  

We have worked extremely hard to make Multifix a place for all, irrespective of background, with the hope that our employees stay with us and buy into our ambitions.  

In fact, we even have a few staff members dotted across the globe, with some residing in Bulgaria and South Africa.  

The family values are also customer values 

When it comes to family values, you look after each other. You communicate well, you build up trust and provide.  

Those are the same things we carry into our business, albeit in very different ways to a family life. We have put many measures in place for our own-van delivery to be as strong as possible and it currently has a 99.3% success rate.  

You have the ability to track your order through the portal, while our drivers will call you when they are nearby to let you know your parcel is ready.  

We have a highly trained customer service team, who are always happy to take your call, be it for product advice, to take an order or to provide information.  

So, those core family values of trust, care and providing are all fundamental staples of how Multifix operates in the present day.  

Multifix is a truly professional environment 

No matter where you look at Multifix, be it at the warehouse or the office, you’ll find people who are trained and experienced in the roles they offer.  

We are also a company that loves giving people a chance and training them, as per our apprentice scheme, but without a professional culture, none of that would matter.  

The way in which we operate openly encourages professionalism in every aspect. This extends to keeping with the times, as we have a dedicated Innovation Manager to ensure we stay ahead of the curve.  

Some of our staff members have been experts in their respective fields for decades, all of which are invaluable to us as we continue to progress with each year.  

Going strong for 30 years and counting 

Getting to the 30-year milestone is certainly a cause for celebration and for several different reasons. Not only does it highlight that we’ve achieved longevity, but it also emphasises how much we’ve grown in that time.  

From an idea by two brothers to the company that we are today, the 30-year landmark is a true recognition of both our professionalism and innovation. 

Had we operated solely as a family business, we wouldn’t have achieved what we have, or be where we are.  

One of the things we have learned throughout our 30 years is to have a strong focus on sustainability. You can find out more about that here.