How can Multifix prove that they can give expert advice?

One thing that you’ll often see companies claim is that their staff members are experts in their field and that they’re extremely knowledgeable. 

However, that isn’t always the case and it can be annoying for you to ring up a supplier, place an order and not get what you want, due to a lack of knowledge or experience.  

At Multifix, we’re incredibly proud of the expertise within our team and we frequently make mention of it. But how can we prove that to you, especially if you’re someone who hasn’t used us before? 

In this article, we will explore why we say what we do and how we can back up the claims that we make.  

Staff with years of experience 

When people join Multifix, they tend to stay. As an example, all of our account managers and customer service specialists have been with the company for several years – some of whom have been with us for over a decade. 

Naturally, this is huge testament to the great work they do and the environment they’ve helped to create, but along the way, they’ve gained more and more experience and knowledge within their roles. 

As such, when you speak to them, you can be assured that you’re speaking to an expert and that they’ll be able to handle your query with confidence.  

Regular training  

It’s no secret that things change in construction – whether it’s new regulations, new products or new technologies and it’s important to us that we keep our eye on the ball.  

That’s why we frequently have training sessions for our staff, so that they are well versed with new developments, as and when they arise.  

We’re more than happy to welcome in external experts to pass on their knowledge to our team, so that they are better equipped to take your query. 

We see things first-hand 

Another thing we do at Multifix is that we frequently go out on the road to see our customers and to see how they’re doing with their projects. 

This is great for a number of reasons – not only can we see how things are going and whether our customers are satisfied with our service, but we can gain a better understanding of what you need from us when we’re out in the field.  

These experiences help us immeasurably and speaking to you to find out what your key issues are and how they can be prevented has also allowed us to become more knowledgeable to handle your questions.  

Sticking to our word 

As with every form of life, your word should be your bond and that’s very much the case with us. When we say that we have a team of experts ready to take your query, we really mean it.  

Our entire operation is built around doing what is best for you and that includes having extremely knowledgeable staff members to assist you wherever they can.  

To find out more about how we can help you, please feel free to get in touch with us. You can do so by following this link.