What to expect at a Multifix trial review meeting

Within one to three months of Multifix supplying one or some of your sites, you’ll now know how we operate and what we’re like to work with.

However, once that time is up, it’ll be time to make some decisions. As you’d have been made aware at the start of your trial run, a review meeting will be at the end of it.

But what happens in this review meeting? What should you be preparing yourself for? Furthermore, what is the point of it?

The short answer is that the review meeting is important as it determines the next steps for you and us. Come the end of it, we’ll both have a clear view of what comes next.

As such, we have put together this article for you to help you go into your review meeting with 100% transparency of what to expect.

We don’t want you to feel there are any hidden surprises or anything like that, so we hope this will help you.

The point of a trial review meeting

In short, the point of the trial review meeting is to determine whether or not you want to use us as a supplier moving forward.

By this stage, we would have been regularly providing your supplies for one or more sites, so we would also expect and welcome any feedback on how we have performed.

We want to hear your thoughts, whether they're positive or negative. We’ll use your feedback to improve our service, so please be completely honest during this meeting. 

The meeting itself, much like the introductory trial meeting, will likely be conducted by one of the business leads and the Head of Sales and Marketing. 

There is a possibility different personnel will be there, but it’s unlikely to be someone you’ve not met before.

What happens if I want to keep Multifix as a supplier?

Many clients want to keep working with us after the trial period. If that’s you, what will happen next is a continuation of the meeting, which will work out the logistics of this.

We would understandably be keen to know whether you would want us to be your exclusive supplier, or whether we’d be sharing your business with another supplier. You can read an article on the pros and cons of splitting your business or using one supplier here.

In addition, we would also provisionally map out the sites you would want us to be delivering to in the near future.

In order for us to really give you the service you need, we feel this is an important step. Ultimately, we want to be fully aware of what you’ll be looking for in advance so that we can prepare accordingly.

And what happens if I don’t want to keep Multifix as a supplier?

Occasionally, clients in the trial period won’t want to keep us on as a supplier. If that’s the case for you and if you don’t wish to keep us on in any capacity after your trial, then we’ll both shake hands and move on accordingly.

We would also thank you for giving us a try and for allowing us to help you with your site projects and keep the door open for a change of heart in the future.

In the event you choose not to go with us though, we would like some detailed feedback on your reasonings. As we said earlier, this is for our benefit so we can take the criticism onboard and be better as a result of it.

If there is something that has happened that we can improve upon, then we will naturally take the chance to do so.

What happens if I need more time?

In the event that you need more time after one to three months, unless told otherwise, we would safely assume something is going right.

Even after a prolonged spell, it can be hard to know whether you’re making the right choice. As such, if you still aren’t fully sure or just need more time to think, we’ll continue working with you as a split supplier.

If you would like this to change either way, then you can do so by either arranging a meeting or just letting us know by email.

By this time, you’d be well versed with our staff members in your particular sector. They will very gladly hear your reasons one way or the other, when you are ready to make a decision.

Prioritising your needs at the decision stage

We hope that after some time with our service, you’ll choose to stick with us, but naturally we can’t guarantee that.

That is why this meeting is so important, as in the event you don’t want to continue, you have a get-out clause if you like.

However, in the event you do want to stick with us, the groundwork we can lay for the future will come out as a result of this meeting.

To find out more information about the trial process, or to arrange one, you can get in touch with us here. Also, if you would like to see some of our customer testimonials, you can find those on this link.