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“Top-notch service” – Portview customer testimonial of Multifix

At Multifix, we believe in the importance of people. This is especially the case when it comes to reviews of our service, which we value dearly.   It’s one thing us saying we can provide you with something, but it’s another if you yourselves are saying that we can indeed stick to our word.  We sometimes get feedback from our customers and in this instance, we would like to share it by way of a written testimonial.   “Keeping excellent customer service alive”  Berina Rice, Purchasing Manager of Portview, had this to say about us in response to helping her with an order:  “A big thank you to the lovely Multifix team for keeping excellent customer service alive and well in the UK, whilst most other suppliers have totally gone to the dogs since Covid.  “You phone Multifix and you get top-notch service. An actual human being actually answers the phone and pretty quickly, too! A human being who is knowledgeable, friendly, polite and who actually cares and wants to solve your problems.  Believe you me, that is so hard to find now in this era of “no reply” sales confirmations, the dreaded chatbots and sales confirmations from “the sales team” – no name, no email and no telephone. Keep up the great work, you are all fantastic!”  Here to help  Receiving praise like this is far from a given and is the result of a lot of dedication and hard work from everyone across the company.   It is always exceptionally pleasing to hear feedback like this, knowing that we have made your lives a little bit easier and less complicated.   If you would like to submit your own testimonials or feedback for us, good or bad as it’s all helpful for us, you can do so here.  

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“Reliable, honest and efficient” – Pantera customer testimonial for Multifix

Recently, we received a testimonial from Pantera Group, which has been established in the world of carpentry for many years.   As you may have seen, we are very fortunate to have several video testimonials, which we very much appreciate. You can see those here.   However, we do have written ones as well and the one from Pantera certainly falls under that bracket.   Here’s what Mat Glendenning, Managing Director of Pantera, had to say about us…  “I have continually been impressed…”  “We have continued to work with Multifix for over a decade. The service provided is always attentive, reliable, honest and efficient.  “As a specialist Carpentry Contractor working across some of the largest projects in London and the South-East for over 25 years, surviving in the construction industry is challenging.   “Multifix are a part of the team that supports us to not only survive, but to thrive. I have continually been impressed with their approach to innovation and appetite for continual improvement.   “I would recommend Multifix to any company looking to have one less thing to worry about.”  Always appreciative   Receiving praise from our clients in the form of testimonials isn’t something that we take for granted and is something we are hugely appreciative of as a company.   We know how much the spoken word means in the construction industry, so to have so many experts vouch for us does mean a lot.   Should you wish to leave feedback for us, either in the form of a testimonial or otherwise, we would love to hear what you have to say. You can find out how to contact us here.  

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“A gamechanger for our business” - J&L Carpentry customer testimonial for Multifix

Customer testimonials are really important for any company in any industry, and that’s certainly no different for us at Multifix.   Indeed, we’ve spoken before about how important it is to gain recommendations within the construction industry, which you can read more about here.   As such, we always welcome the chance to receive a testimonial, as we know how much weight it can carry. Usually, we like to get them on video – you can see our library of testimonials here – but sometimes, we get them in written form too.   Here is a written testimonial that we received from Jenna Nugent, who is Operations Manager at J&L Carpentry.  “They continuously go above and beyond”   “With over 30 years’ experience in the construction industry, J&L Carpentry Ltd work with the UK’s top residential developers, carrying out all aspects of carpentry and joinery works, as well as timber frame construction and BM Trada Fire Door installation across London and the home counties.   We have been working with Multifix for many years now and they continuously go above and beyond to help us day to day where needed, making sure everything required will be on site the very next day.   We were introduced to the Multifix online portal during a meeting and we can confirm this has been a gamechanger for our business.   It is very streamlined, user friendly and the fact it provides a tracking link and PODs instantly has been extremely helpful.   We highly recommend Multifix and look forward to continuing to work together in the future.”  Doing our bit  At Multifix, we are always looking for ways in which we can better our service to you and it’s therefore brilliant to hear such positive feedback.  If you would like to submit a testimonial, we would welcome your feedback – either good or bad, as we can grow in either case. You can find out how to contact us here.  

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What are Multifix’s customer commitments?

Every company in the world has a set of core values. Values that define them, values that inspire them, values that they stick to, no matter what.   We see this all the time in construction with people pledging to do the best possible job or to go above and beyond for you. Core values, pillars, customer commitments – they all fall under the same bracket.   At Multifix, our core values are customer first, honesty, having a positive mindset, appreciation, to be responsible and to show humility. These have stood us in good stead and we believe will continue to do so.  But what are our customer commitments? What do we do that makes us stand out for you, as a buyer? What are the things we value most that are designed to help you? Why should you use us?  In this article, we will highlight our key customer values as a company and explain why we have them in place and how we have put your best interests at the heart of them.  Come the end of it, you’ll hopefully know exactly where we stand and what we can do for you as a construction specialist.   Speed  The saying goes that time is money and in construction, that is certainly the case. Things need to be done yesterday in some instances, with demands and expectations very high.   As such, one of our customer commitments is that we will always handle your order with the speed it needs. Indeed, one of our pledges is that you will have a quote within 30 minutes of asking.   We don’t want you standing around waiting, while you’re losing money because things aren’t in place for you to get the job done.   In addition, 75% of our own-van deliveries will be on-site before 12pm midday. In some cases, the order may even be there before you arrive!  Speed is also one of the reasons why our customer portal is set up the way it is. It is possible to get an order over to us within 30 seconds by using the portal, which can be done if you have favourite items set up.   We model our service on an Olympic relay team, in that each part of the ordering process is handled with speed, importance and as we'll come onto now, reliability.  Reliability  As much as we pledge to be fast, there’s no point being speedy if we aren’t reliable. We allow you to order quickly, because we know we can back it up with reliability.   We say this because 99.3% of our own-van deliveries arrive when we say they're going to. We have worked extremely hard to achieve that percentage and while it may be impossible to get 100%, we won’t stop trying.   Incorrect or late deliveries are the bane of your life, so we do our utmost to get them to you, when we say we’re going to get them to you.   We also put in a number of other reliability measures when delivering, too. Our drivers will ring you when they are 10 minutes out, so you know exactly when your parcel is arriving.   Also, by using the customer portal, you can track your delivery and see exactly where your order is. We also insist on a signature for every delivery, so there’s no leaving it on the side and hoping for the best.   Following that, we will also take a picture of the delivery, so you can see exactly where it is and have proof of delivery in the process.  If you’re not reliable, then you can’t be trusted – hence why it is one of our customer commitments to be as reliable as possible.   Personal service  As humans, we want to be treated like a person. We don’t want to feel like a number, or just a customer. It’s impersonal, it can be rude and it doesn’t strike as good service.   That’s why personal service is one of our customer commitments. Small things go a long way; for example, we’ll always remember your name. We’ll ask about your hobbies and interests and try to get to know you.  We want you to feel valued and looked after, so that you stick with us. Our customer service team are all very friendly and incredibly knowledgeable, being able to offer an expert view on matters.   Having that level of knowledge is extremely helpful, which is especially the case for you. The reason we say this is because the chances of you getting an incorrect item on an order are very slim.   It is very frustrating when you call up and explain what you need, only to get the wrong product. By making personal service a priority, we have done our very best to limit that.   Don't just take our word for it though; you can find our customer testimonials here.  Control  Finally, our last customer commitment is that we want to give you control. We want you to come to us in full confidence knowing that you’re in charge of the situation at hand.   This is also one of the reasons why the portal is set up the way it is. In the portal, you can set up an approved products list, which limits what people can order.   You can also set up requisitions too, so you have full sign-off on anything that comes through to us. These tools are very helpful in allowing you to budget, so you only spend what you need to.   We don’t want to accept orders that aren’t needed or will put you over budget. It would be easy for us to turn a blind eye to these incidents, but we want what is best for you.   As such, by allowing you control, you have the final say over everything. You can find our portal onboarding guides here.  Putting you at the forefront  We believe having values is important, as like we said earlier, it’s effectively giving your word to people.   How you treat people is hugely important and something we feel very strongly about, so that is why our four customer commitments have you front and centre of them all.   We believe that by putting you first, you can have something that is better for you on a personal level, as well as on a professional level.   If you would like to find out more about Multifix and how we can be of service to you, then you can get in touch with us by following this link.

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Why it’s crucial to obtain recommendations in the construction industry

One of the main reasons we are still going strong after 30 years is because we have valued clients who trust us. And gaining trust in the construction industry isn’t a given, it’s something we deeply appreciate.   Trust is crucial because without it, relationships crumble. If you feel you can’t trust your supplier to be reliable or to deliver good products, then you’ll be looking elsewhere.   So, why do people trust us at Multifix? It’s a difficult question for us to answer, as we can’t speak for other people and their experiences.   However, there are a few things that we do as a company that may explain why we are fortunate enough to be trusted.   In this article, we will highlight three of the things we think have led to this. Without the three things we’re going to mention, we’re not sure we would’ve gained your trust.   We are reliable  It can be very easy for a company to declare that they are reliable, but it’s how they back it up that matters. Talk is cheap, after all.   We believe that we can back our claim up. 99.3% of our deliveries that we make, through our fleet of vans, turn up when we say they are going to. In addition, 75% of those orders are at your door before 12pm midday.   Also, through our customer portal, you have the ability to track every order that we send out. This means you can be kept fully up to speed when your order is on the go.   We also take picture proof of every successful delivery, while also requiring a signature upon arrival. This means that you can rest assured your parcel is in good hands and not just left somewhere.   The reason why we do all of this is because we know how much late or incorrect deliveries can hamper you. They cause backlogs, they can hit you in the pocket and they are a nightmare.   As such, we take several measures to ensure that you get what you’ve ordered on the day we’ve agreed to deliver it to you.   We care about you  Again, this is a statement that most companies will proudly make and stand behind. But whether they can prove that is another matter.   As with our reliability claim, we believe that we can prove this. Relationships are so crucial to this industry and we work exceptionally hard to grow ours.   We have a dedicated, experienced and caring customer service team, who are always available during the working day and are always happy to help. They have extensive product knowledge, so the chances of you getting the wrong product is very slim.   Meanwhile, our account managers are all very personable and will take the time to get to know you. Things that might not seem like a big deal, such as remembering your name and what interests you, go a long way.   If you’re happy with the service you’re getting, you’re going to want to come back. It’s the same with anything, from restaurants to construction suppliers.   Our team will go out of their way to make sure you’re treated as a person and not as a number. They want to get to know you, they want to give you the best service possible and they want to help.   We give power and control to you  One common bugbear is that some of you have found your budget being drained because of a lack of control over site procurement.   Site staff ordering things without your consent or over-ordering are both huge problems and can have big ramifications for you.   However, we aren’t just happy to sit and take your money in these situations. Other companies might be, as to them it just may be another order and money in the bank, but we want the very best for you.   That’s why we have given you the option to take the power back over site procurement. With Multifix, you have the ability to control what your team can order.   You can set up a list of approved products via the portal, which completely limits what your staff can order. This means they’ll only be able to request products you know are needed.   In addition, you can set up requisitions. This allows you to review orders before they are placed, so you have full control over how your budget is spent.  If you are not using the portal or don’t wish to, you can still do this. All you have to do is give us a ring and explain what items/brands you want to be unavailable for your team and we will action that.   When you shop with Multifix, we want you to only be getting what you need. By giving you the option for full control over procurement, we hope that ensures it.   Putting you first for three decades and counting  There is a very common theme with all three of the points that we have listed; that we put you first and foremost in our plans.   We know that late or missed deliveries can cause chaos, so we do all we can to ensure they get there on time. We know that people like to be valued, so we want our staff to be personable. Finally, we know that people want to control their spend, which is why we tailored the portal around you.   As we said at the start of the article, we can’t speak for other people and why they trust us. But, we feel these things are all crucial factors.   However, please don’t just take our word for it. If you would like to see some of our customer testimonials, including from clients such as the All England Group and RK Joinery, then you can watch those here.

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30 years of Multifix - our biggest projects

Turning 30 as a business offers us a rare opportunity to press pause for a few seconds. It allows us to reflect on not only where the time has gone, but what has been done with that time.   It’s certainly a nice moment as it reminds us just how far we’ve come and how lucky we are to have been a part of so many special projects.   It goes without saying that we appreciate that we play a small part in every project our services have been utilised for. However, there have been some projects that have really stood out over the years.   In this article, we have identified six of the biggest projects that we have been fortunate enough to have supplied fixings for.   The fact that some of these projects include major UK landmarks is a source of great pride for us, as it’s very special to say we were involved with them.   Wembley Stadium  When it was announced that The Home of Football™, otherwise known as Wembley Stadium, was to be demolished and rebuilt, it’s fair to say it was a big job.   So much so that the ambitious plans to transform the stadium, including the arch, saw the project veer way over budget. What was meant to cost £325m ended up costing £798m.   However, the finished product is one that is remarkable, with the stadium continuing to be an iconic landmark of both London and the UK.   The new Wembley is one of the best sporting stadiums in the world, in addition to being an incredible concert venue.   Many of the world’s biggest artists have played there, while the sporting history amassed since it opened in 2007 is impressive. The arch has also done a great job of replacing the much-loved Twin Towers of the old stadium.   For the Wembley project, Multifix supplied products for the doors, as well as providing joinery supplies.   Heathrow Terminal 5  A project a long time in the making, the opening ceremony of the fifth terminal for Heathrow Airport was certainly a landmark event.  Opened by Queen Elizabeth II in March 2008, Heathrow Terminal 5 is capable of accommodating over 30 million passengers per year. According to a recent study from The Independent, it’s the busiest terminal in England.   September 2023 saw an average of 100,000 passengers a day arrive or depart Heathrow, with Terminal 5 becoming the main hub for British Airways.   Construction cost £4.2bn and lasted six years, with the start of the project kicking off in September 2002. What makes this remarkable is that it came nine years after the expansion was first formally proposed.   The scale of Heathrow Terminal 5 is staggering in its own right, with the floor area covering nearly 3.8 million square feet.   For the construction of Terminal 5, Multifix supplied the channel support systems for the decorative ceiling that you see as you walk in.   The Shard  The tallest building in the UK and London’s most recent skyscraper, The Shard is one of the most innovative building designs in the world.   Costing £435m to build over a three-year period, The Shard has 95 floors and stands at 1016 ft, also making it one of the largest buildings in Europe.   It has since become the home to TV studios and over 26 floors of offices. In addition, many people go to The Shard for a view of London, as well as dining experiences.   Also, because of the way the building has a glass exterior, it is something of a very unique design. This is one of the reasons why it has become such a popular landmark.   For the construction of The Shard, Multifix supplied a number of carpentry fixings for the site, in addition to several power tool accessories.   Westfield  The largest shopping centre in the UK and Europe, Westfield in White City was a massive project that cost £1.6bn to complete.   Boasting over 400 stores, the shopping centre opened in 2008 after a five-year build. The build itself overcame several challenges, including facilitating Underground access and even disposing of unexploded World War II bombs.   At the time of its launch, it was the biggest shopping centre in the UK. However, after an expansion in 2012, it became the biggest in Europe as well.   The popularity of Westfield in White City saw plans for a Westfield in Stratford to be built. This is adjoined to both Stratford tube station and Stratford International and is also adjacent to London’s Olympic Park.   The Westfield in Stratford is the fourth largest shopping centre in England and opened in September 2011. There are 350 stores and services at Stratford, including around 70 restaurants.   Multifix had a helping hand in both initial Westfield developments, as we provided the joinery supplies for both sites.    Olympic Park  When it was announced in 2005 that London would be the first city to host three Olympic Games, the nation celebrated and rightfully so. After the celebrations though, lots of hard work happened to make sure the games could commence.   This included building a brand new, purpose-built Olympic Park, which was designated for Stratford in London.   This contained the London Stadium, the Olympic swimming pool, the ArcelorMittal Orbit observation tower and the Olympic Village, among other sporting venues.   Over 80,000 workers set about making the plans a reality and after three years and a cost of £455m, the project was complete.   Since the 2012 games, which brought moments permanently etched in UK sporting history, there have been some changes. The stadium has been converted to accommodate West Ham United, while the Olympic Village has been turned into accommodation.   Nevertheless, the legacy of the games goes on and the stadium is used for many other sports and concerts now. For the project, Multifix provided carpentry fixings, decking and site welfare products.   Tottenham Hotspur Stadium  One of the more recent major projects that we have been involved with, the new Tottenham Hotspur Stadium, is very noteworthy.   When Spurs decided they had outgrown White Hart Lane and opted to knock it down and rebuild over it, like Wembley, a lot of work needed to be done.   Construction started in 2016 and three years and a billion pounds later, the 62,850-capacity multi-purpose stadium was built.   In addition to being a world-class football stadium, the Tottenham Hotspur Stadium is also the UK home for the NFL. Other sports have been hosted there too, while it is being frequently used as a concert venue.   Some of the facilities at the stadium are some of the best in the world, including the retractable pitch, preserving the football one from the NFL one.   Multifix provided a wide variety of products for the site, including temporary protection, site consumables and PPE, studding and carpentry fixings.   Taking immense pride in what we have achieved  Our growth over the last 30 years has been incredible. We have gone from an idea from two brothers to helping construct some of the UK’s most notable landmarks.   As we said earlier, to have played a part in these projects coming to life is very special for us as a company. Hopefully, there will be many more to add to this list as the years go by.   Ultimately though, it gives us great pride to be a part of any project – whether it’s Wembley or a small building.   If you would like to get in contact with us to help you with your project, we’d love to hear from you. You can get in touch with us here.  

Read more → 6 min read

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