Returns Policy

30 Day Money Back Guarantee:

We offer a 30 Day Money Back Guarantee – you can return any unwanted item within 30 days. A full credit will be issued as long as it is unused, in a saleable condition, with original packaging and with all component parts.

You should include a copy of the invoice or reference to your company name/order number, with the goods.

The returns address is as below:

F.A.O: Returns Department
Multifix Supply Company

Trinity House
111 River Road
Barking
IG11 0EG

We offer a carrier pick up service if you do not have a method of returning the goods to the above address, however, depending on the circumstances, this may incur a charge. For more information call our customer service team on 0203 248 4086 or email: sales@multifix.biz

Faulty Goods:

Any goods that arrive to you and are faulty, please contact us on 0203 248 4086/sales@multifix.biz and we will collect and re-deliver alternative goods as quickly as possible.

Cancelations:

Any orders which have not been dispatched can be cancelled by calling 0203 248 4086.